Potential “upgrades” might not be much better, such as a larger car that just proves harder to park. You may have to sacrifice features found in your initial vacation rental booking, like laundry or a kitchen, given the last-minute arrangement. That’s 30 minutes you might be sitting on a curb in a foreign city, followed by the transport time hauling your bags to a different location once the company has found an alternative.Īlso, the second option might not be exactly what you wanted. Turo says you need to wait at least 30 minutes past the trip start time before you can contact customer support, according to a note on its help page. If the owner of the Toyota you booked through Turo doesn’t show up, the company might instead send a Tesla.īut even an upgraded Tesla might not come without some stress. Some immediately rebook the closest alternative, which can often entail an upgrade. There’s also a boat equivalent called GetMyBoat.Įach company has its own set of policies to mitigate mishaps. That includes RV rental companies like Outdoorsy or RVshare, and rental car companies like Turo. It’s a challenge facing the ever-growing list of peer-to-peer travel platforms. Plus, not all travelers will be able to pivot like Gumport.Īnd it’s not just vacation rental companies, like Airbnb or Vrbo, where ghosting is a risk. “We stayed two nights in the other hotel, had a great time, then hopped on a ferry to Samos, Greece, for the rest of our trip.”īut not all vacation rental companies have robust customer support, and not all will be as generous with compensation. “Luckily, my friend and I have traveled so much that when things go wrong, we just quickly pivot and laugh it off,” she said. Gumport contacted Airbnb as soon as she realized her host wasn’t there and says Airbnb appropriately compensated her for the inconvenience. WHAT HAPPENS IF YOUR HOST DOESN’T SHOW UP Airbnb also refunded the $434.22 cost of her original five-night reservation.Īs for the other three nights they were supposed to spend in Chios? Gumport took the opportunity to check out another Greek island, where she booked a last-minute stay. The two-night hotel stay came out to $443.50, and Gumport received a reimbursement from Airbnb to her bank account in a few days. “We found a great hotel and sent Airbnb the receipt.” ![]() ![]() “Airbnb didn’t give any type of nightly cap on cost, and frankly the island didn’t have a ton of options,” she said. Airbnb then offered to pay for two nights at a hotel. But with no other suitable Airbnb listings, Gumport declined the offer. An hour later, an Airbnb customer service agent finally offered to rebook them elsewhere. She had an international cell phone plan, so after 15 minutes of waiting for the owner,she called Airbnb customer service. Insight by Red Hat: Join us for an enlightening panel discussion with moderator, Justin Doubleday and agency and industry leaders who will explore the strategies and tools aimed at empowering the modern digital-native workforce in the intelligence community. Between the Lines with the Administrative Conference of the United States.
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